BloodSaver products are designed for use in critical situations where safety and sterility are essential. For this reason, we approach exchanges and returns responsibly, in compliance with Ukrainian legislation and medical safety principles.

According to the Law of Ukraine “On Consumer Protection,” customers have the right to exchange or return products of proper quality within 14 days, except for items included in the list of goods that are not subject to exchange or return. This category includes, in particular, sterile medical devices and sanitary-hygienic products.

Products of Proper Quality

BloodSaver hemostatic gauze bandages, dressings, and other sterile products are not eligible for exchange or return if they correspond to the order and have intact, sealed packaging. Once opened or if sterility has been compromised, product safety can no longer be guaranteed; therefore, such items cannot be accepted for return.

Defective Products or Order Errors

If you receive a product with a manufacturing defect, damaged packaging, or an item that does not match your order, please contact us. In such cases, we will review the possibility of product replacement or refund in accordance with applicable legislation.

Important Steps Upon Receipt

  • Inspect the shipment immediately upon receipt at the branch office, parcel locker, or from the courier.
  • Check the integrity of both external and internal packaging.
  • If any damage or discrepancy is identified, document it immediately and do not use the product.

How to Submit a Request

To initiate an exchange or return request, please contact us and provide:

  • order number;
  • a brief description of the issue;
  • photos of the product and packaging (if defects are present).

Each request is reviewed individually, and we provide feedback as quickly as possible.

Shipping Costs

In cases where an error on our part or a confirmed manufacturing defect is identified, exchange or refund conditions, including compensation for shipping costs, are agreed upon individually. In other cases, return shipping costs are borne by the customer.

Our position remains unchanged: safety and responsibility come first. If you have any concerns regarding received products, please contact us before use — we are always ready to assist.